Shipping policy
Please read our shipping policy below for information about order processing, delivery times, shipping fees and tracking.
1. Shipping Destinations
We currently ship orders within South Africa.
We deliver to most areas nationwide, including major cities, towns and regional destinations. Delivery to remote or outlying areas may take longer than the estimated delivery times provided. We offer to-door and PUDO to-locker delivery options to give you the choice to select that which is most convenient for you.
International shipping is not currently available.
2. Order Processing
Orders are processed within 1–3 business days after payment has been received and confirmed.
Business days are Monday to Friday, excluding South African public holidays.
Orders placed over weekends or public holidays will be processed on the next business day.
Please note that processing time refers to the time required to prepare and dispatch your order. It does not include the courier's delivery time.
During busy periods, promotional campaigns or unforeseen circumstances, processing may take slightly longer. If a significant delay is expected, we will endeavour to notify you.
3. Shipping Fees
Shipping fees are calculated at checkout based on the delivery destination and the shipping option selected.
Our standard shipping rates are as follows:
- Standard nationwide delivery: R99
- Free shipping: Available on orders over R850, where applicable.
- Express delivery: not currently available as our location is classified as an outer lying area. However, we do our best to deliver promptly.
The applicable shipping fee will be displayed at checkout before you complete your purchase.
Please ensure that you select the correct shipping option and provide accurate delivery details when placing your order.
4. Estimated Delivery Times
Once your order has been dispatched, estimated delivery times are as follows:
- Main centres: 2–5 business days.
- Regional and outlying areas: 3–7 business days.
These timeframes are estimates and may vary depending on your location, courier availability, weather conditions, public holidays and other circumstances beyond our control.
Delivery times are calculated from the date your order is dispatched, not from the date your order is placed.
We will do our best to ensure that your order reaches you within the estimated timeframe.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details, where tracking is available.
You can use these details to follow your parcel's progress directly through the courier's tracking system.
If you have not received your tracking information or require assistance with your delivery, please contact us at hello@theslowmadecollection.co.za.
6. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information at checkout, including their full name, delivery address, contact number and any relevant delivery instructions.
If you notice an error in your delivery details, please contact us as soon as possible.
We cannot guarantee that changes can be made once an order has been processed or dispatched.
Additional courier fees arising from an incorrect address or a failed delivery may apply where permitted by law and where the additional costs are attributable to the information provided by the customer.
7. Delayed, Lost or Damaged Parcels
Although we take care to package and dispatch orders responsibly, delays or other delivery issues may occasionally occur.
If your parcel has not arrived within the expected delivery timeframe, please contact us so that we can investigate the matter with the courier.
If your order arrives damaged, or you believe your parcel has been lost in transit, please contact us as soon as possible and provide your order number and any relevant photographs or supporting information.
We will investigate the issue and work with the courier to resolve it appropriately.
Your rights under applicable South African consumer protection laws remain unaffected by this policy.
8. Delivery Responsibility
We take reasonable care to ensure that your order is correctly prepared, packaged and dispatched.
We remain responsible for addressing delivery issues in accordance with applicable South African law. Customers are encouraged to inspect their orders upon arrival and notify us promptly if anything appears incorrect or damaged.
9. Returns and Refunds
If you wish to return an item or request a refund, please refer to our Returns and Refund Policy for further information.
Nothing in this shipping policy limits any rights you may have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or other applicable South African legislation.
10. Contact Us
If you have any questions about shipping, delivery or an existing order, please contact us:
Email: hello@theslowmadecollection.co.za
Business: Plasticity Pty Ltd t/a the slowmade collection
Website: www.theslowmadecollection.co.za
We appreciate your support and thank you for shopping with us!